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Soft Skills


When we think about training in the workplace, soft skills can often be overlooked because they’re not as tangible as ‘hard skills’ like coding skills. But developing soft skill training for employees is more important than technical skills. With the increasing demands of the modern-working world, and the big changes taking place, soft skills training for employees are more important than ever before.

According to Stanford Research Institute International, 75% of the long-term success in a job is determined based on the mastery of soft skills, and only 25% of that success comes from technical training and skills. In another study conducted by Harvard University and The University of Michigan, it was found that soft skills training Delivered a 25% Return on Investment (ROI). This makes it fairly clear that soft skills training at the workplace is no longer a choice.

Soft Skills include adaptability, attitude, communication, creative thinking, work ethic, teamwork, networking, decision making, positivity, time management, motivation, flexibility, problem-solving, critical thinking, and conflict resolution .

How Soft Skills Training Can Benefit Any Business

Competencies like Adaptability, communication, conflict resolution, and problem solving underpin almost every facet of business operations. Across your organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving customer service metrics, and building a stronger team dynamic.

To enhance professionalism among employees and represent the brand effectively in the market, ‘soft skills training’ has been identified as the key factor. Today, most of the organizations have identified ‘soft skills training’ and integrated the same while imparting training to their employees which in turn generates a higher degree of loyalty and employee retention.

The 7 Key Traits to Target with Soft Skills Training

When hard skills are the primary focus, it’s easy to quantify abilities and match them to a specific role in an organization. We’re getting better at quantifying soft skills but measuring ROI can be a challenge. Qualitative feedback is a good start. However, we should really be paying attention to how soft skills training correlates with team metrics and employee retention.

The following 7 soft skills don’t just increase the performance of individual employees. They boost team and company-wide performance as well.

Communication: Written and verbal communication skills are largely responsible for how co-workers perceive an individual’s capabilities and contributions to the organization. When an employee can communicate effectively, it makes them come across as more productive while also making it easier to build relationships and collaborate across the organization.

Adaptability/Flexibility: Because market demands change so rapidly, employees can’t grow complacent with their existing skillsets. Recognizing the importance of soft skills means remaining flexible, pivoting and learning as roles transform to keep companies ahead of their competition.

Leadership: It is a soft skill that enables people to guide others while fulfilling the goals and mission of the organization.By upskilling leadership, employees will be better able to delegate, provide, and accept honest and actionable feedback, take responsibility for the deliverables they own, and motivate themselves and others to reach business targets and KPIs.

Emotional quotient: In an everyday existence, mere intellect cannot not solve people related problems, maintain formal relationships, build interpersonal connects or make businesses thrive and flourish. The cluster of personality attributes, work ethics, friendliness and optimism all impact human interaction. A combination of hard skills (core competencies) and soft skills (behavioral traits) characterize the success of these interactions in ones occupation.

Critical Thinking: Especially in the age of big data, businesses need to know that employees can put an abundance of information to good use. Data doesn’t help the business much if no one can pull valuable insights from it. Employees that bring unique perspectives and ideas to an organization will be highly valued regardless of changes in necessary hard skills.

Time Management: The lines between work and life are blurring and employees have more distractions than ever preventing engagement on the job. Employees that excel at time management can provide value to an organization by remaining productive and finding ways to work on new ideas that will propel the company forward.

Conflict Resolution: Even in the best work environments, conflicts emerge every day. That’s what happens when people work together (whether they are good collaborators or not). Valuable employees have strong conflict resolution skills, finding ways to promote teamwork no matter what situation comes up.

Benefits of soft skills training

There are many benefits to employees developing their soft skills:

Increased productivity

Improved teamwork

Improved retention rates and lower employee turnover

Improved employee satisfaction and morale

Improved leadership

Increased workplace communication

Reduces weaknesses and increases consistency

Benefits of soft skills training

By providing soft skills training, you are showing your employees that you want them to remain relevant and that you essentially care about their future. Also, recruitment costs for the company decrease with increased staff retention due to increased job satisfaction. You'll also prepare employees for leadership positions.

Soft skills training can get employees to change the professional development mindset. Even when an individual isn’t a natural at some soft skill, it’s possible to train those.

Preparing for Soft skills training

Even though you can easily find courses and soft skills training material online, the question is how to train soft skills. Make sure that the professional conducting training has significant training experience. If not, you can always hire a professional trainer.

NKXGEN offers custom soft skills training solutions to corporates & Industries. Our soft skills training courses have been optimally designed by top experts in the field. We have a wealth of experience in delivering soft skills training.

NKXGEN has team of professional Soft skill trainers with an average experience of 8+ years and have been offering the soft skills to the corporates for more than a decade.

Feel free to get in touch with us, we are here and fully available to answer any queries that you may have.